Refunds & Returns Policy

This Return, Exchange, and Refund Policy is formulated in accordance with the UK Consumer Rights Act and applies to all jewelry products sold by Yakima Jewellery London (including necklaces, bracelets, rings, earrings, jewelry sets, etc.). The purpose of this policy is to clearly define the procedures and regulations regarding product returns, exchanges, refunds, order cancellations, and associated fees, thereby safeguarding the legitimate consumer rights of every customer. By placing an order or signing for the receipt of goods, the customer is deemed to have implicitly agreed to all terms and conditions set forth in this policy.

I. Acceptable Grounds for Returns and Exchanges
Our store maintains strict quality control over all jewelry prior to shipment. If you encounter any of the following issues after receiving your order, you are eligible to apply for our standard return and exchange services:

Transit Damage: The jewelry sustains damage during shipping—such as deformation, breakage, loose or detached cubic zirconia stones, scratched plating, or damaged components.

Product Quality Issues: The item exhibits manufacturing defects, poor workmanship, missing parts, or discrepancies between the actual product and the description provided on the product page.

Incorrect or Missing Items: The style, size, color, or specifications of the received jewelry do not match the details of your original order.

No-Reason Returns (Personal Preference): If, after receiving the item, you are dissatisfied for personal reasons—such as disliking the style, finding the size unsuitable, or finding that it does not match your outfit—you may request a return or exchange without providing a specific reason, provided that the item meets our general return eligibility criteria.

II. Return and Exchange Eligibility Criteria and Non-Returnable Items
1. General Return and Exchange Conditions
All jewelry products for which a return or exchange is requested must meet the following standards; otherwise, this store reserves the right to reject the return, exchange, or refund application:

Return and exchange requests must be submitted within 30 days of receipt; requests submitted after this timeframe will not be accepted.

The item must remain in brand-new, unused condition, free from any signs of wear, scratches, oxidation or tarnishing, stains, or impact damage.

The complete original packaging—including the gift box, dust bag, labels, hangtags, accessories, certificates, etc.—must be intact and present without any missing components.

The item must show no signs of human-induced alteration, self-repair, intentional damage, or other forms of tampering.

2. Non-Returnable Items
In accordance with UK consumer regulations and the specific nature of jewelry products, returns or refunds are not supported in the following circumstances:

Jewelry that has been worn or used, or shows signs of oxidation, scratches, stains, or human-induced impact damage.

Items where accompanying materials—such as hangtags, original gift boxes, or accessories—are missing, rendering the product unable to be restored to its original brand-new condition.

Exclusive jewelry items featuring custom engraving, bespoke designs, or personalized specifications; returns or exchanges are not accepted unless there is a quality defect.

Product damage resulting from the customer's own actions, including accidental damage, unauthorized disassembly or repair, or improper storage.

Items from orders where the 30-day return and exchange window has expired.

III. Return and Exchange Validity Period
Our store's standard timeframe for returns and exchanges is 30 calendar days, commencing from the date the customer signs for receipt of the merchandise. Customers are required to contact Customer Service within this 30-day period to submit a return/refund request and complete the return shipment process. Requests for returns, exchanges, or refunds submitted after this 30-day validity period has expired will no longer be accepted or processed by our store.

IV. Detailed Return Process
If you wish to request a return and refund, please strictly follow the official procedure outlined below:

Step 1: Contact Customer Service to Initiate Request. Within 30 days of receiving your order, please contact our Customer Service team via the store's phone number or email address. Provide your order number and photos clearly showing the issue with the item to submit your return request.

Step 2: Review and Confirmation. Our Customer Service team will verify your order details and the condition of the item. Once confirmed that the return meets our eligibility criteria, we will provide you with the official return address and specific return instructions.

Step 3: Packaging and Return Shipment. Please carefully pack the jewelry, its original gift box, tags, and all accompanying accessories to prevent damage during transit, and ship the package to the designated return address.

Official Return Address: 100 Hatton Garden, London EC1N 8NX, Reino Unido

Step 4: Warehouse Verification. Upon receipt of the returned package at our warehouse, our team will inspect the item to verify its completeness and ensure it meets our return standards.

Step 5: Refund Processing. Once the verification process is successfully completed, we will proceed with the official refund process.

V. Detailed Exchange Process
If you wish to exchange an item due to a change in style or size, or because of a defect, please follow the procedure below:

Step 1: Submit Exchange Request. Within the 30-day validity period, please contact Customer Service to explain the reason for the exchange and specify the new style or size you require. Submit your exchange request and provide actual photos of the item in question.

Step 2: Review and Confirmation. Once Customer Service has verified that your request meets the exchange criteria, they will confirm the specific model for the exchange, clarify any applicable price difference rules, and provide you with detailed return instructions.

Step 3: Return the Original Item. Please carefully pack the jewelry along with its complete original packaging and ship it to the official designated return address.

Official Return Address for Exchanges: 100 Hatton Garden, London EC1N 8NX, Reino Unido

Step 4: Warehouse Verification and Reshipment. Once the warehouse has received and verified the returned item, our store will arrange for a brand-new replacement to undergo quality inspection, packaging, and dispatch via our standard UPS delivery service.

If there is a price difference involved in the exchange, we will either refund the excess amount or collect the outstanding balance. Any such price difference will be processed simultaneously—either refunded via the original payment method or charged to the customer—in accordance with our standard refund policies.

VI. Detailed Refund Process
Once we have received the returned jewelry from the customer and successfully completed the verification process, we will initiate the refund processing within 1–3 UK business days.

All refunds will be returned to the customer's original payment account via the original payment method. We support refunds via all payment channels accepted by our store, including Visa, Mastercard, Maestro, American Express, Diners Club, Discover, and JCB.

Refund Settlement Timeline: After the refund has been processed by the platform, it typically takes 1–3 business days for the funds to reach the customer's account. The actual time required for the refund to be credited may vary; the final settlement time is determined by the customer's respective card-issuing bank, and we are unable to intervene in the bank's clearing progress.

VII. Rules for Bearing Return and Exchange Costs
Based on the attribution of responsibility, our store clearly defines which party bears the shipping costs for returns and exchanges, ensuring that our policies are transparent and fair:

1. Merchant Responsibility (Merchant Bears Shipping Costs)
For returns or exchanges resulting from issues attributable to the merchant—such as product defects, damage during transit, shipping errors (wrong items sent), or missing items—our store will fully cover the round-trip shipping costs. Customers are not required to bear any logistics fees and may contact Customer Service to claim a shipping subsidy for the return.

2. Personal Reasons (Customer Bears Shipping Costs)
For returns or exchanges based on personal preference—such as the customer simply disliking the item, issues with sizing, aesthetic incompatibility, or impulse purchases—the customer shall bear the cost of return shipping. Customers are not required to reimburse the store for the original outbound shipping costs (if the order qualified for free shipping); they need only cover the logistics fees for the return shipment.

3. Exceptional Circumstances
If returned merchandise is inspected and found to be damaged due to human error, or if it otherwise fails to meet the eligibility criteria for returns or exchanges, our store will ship the package back to the customer. In such cases, the customer shall bear the entirety of the round-trip shipping costs incurred.

VIII. Order Cancellation Policy
To safeguard the legitimate rights and interests of our customers, our store's order cancellation policy strictly adheres to UK consumer protection regulations. The terms are clear and explicit, and remain consistent with our shipping policy:

1. Order Cancellation Prior to Shipment (Full Refund)
If an order has not yet entered the shipping process, customers may contact Customer Service at any time to request a cancellation. Our store does not charge any processing fees; we will directly process a full refund to the original payment method used.

2. Order Processing Rules After Shipment
Once the product has been shipped, the standard return policy will apply.

Once an order has been shipped and the package has been collected by the logistics carrier, direct cancellation of the order is no longer supported. If a customer requires a return, exchange, or refund, they must strictly adhere to our store's standard Return and Refund Policy. Requests must be submitted through the formal after-sales service process only after the package has been successfully delivered and signed for.

IX. Order Tracking
Once your order has been successfully shipped, the system will automatically generate a unique UPS tracking number and update your order status accordingly. You can track the real-time progress of your shipment using any of the following methods:

1. Log in to your personal account on our website and visit the "My Orders" page to view your delivery progress and shipping status in real time.

2. Check the email address you provided during registration; after shipment, the system will automatically send a notification email containing your tracking number and a link to the official tracking page.

3. Copy your tracking number and visit the official UPS website to independently check the latest updates on your delivery status.

Should you encounter any issues—such as stalled shipments or abnormal tracking updates—please feel free to contact our Customer Service team at any time. We will investigate and resolve the matter for you within 24 hours.

Contact Us
Shop Name: Yakima Jewellery London
Phone: +44 7747624737
Email: info@yakimajewellerylondon.com
Shop Address: 100 Hatton Garden, London EC1N 8NX, Reino Unido
Opening Hours: 
Monday to Friday: 10:00 AM – 6:00 PM
Saturday: Open 24 Hours
Sunday: 10:00 AM – 6:00 PM
(GMT -5:00, Eastern Standard Time)
Response Time:We respond within 24 hours.